Ashbourne Commerce currently provides shipping services within the United States only. We are committed to processing and delivering orders as efficiently as possible.
1. Shipping Coverage
We currently ship orders to eligible delivery addresses within the United States.
We do not offer international shipping at this time.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Processing times may be extended during holidays, promotional periods, or unexpected operational circumstances.
Orders are not generally processed or shipped on weekends or public holidays.
3. Shipping Methods and Carriers
We may use established shipping carriers such as USPS, UPS, FedEx, or other comparable delivery services to fulfill orders.
The shipping carrier and service level may vary depending on the destination, package size, product availability, and delivery requirements.
Once an order has been shipped, tracking information may be provided when available.
4. Estimated Delivery Time
After order processing, estimated delivery generally takes approximately 3–7 business days.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.
5. Shipping Costs
Shipping costs, if applicable, are calculated and displayed during checkout before an order is completed.
Any applicable shipping charges will be included in the final order total.
6. Order Tracking
When tracking information is available, customers can use the provided tracking number to monitor shipment progress through the applicable carrier’s tracking system.
Please allow some time for tracking information to become active after shipment.
7. Delivery Issues
Customers are encouraged to ensure that their shipping address is accurate and complete before submitting an order.
We are not responsible for delivery delays caused by incorrect or incomplete addresses, carrier disruptions, severe weather, or other circumstances outside our reasonable control.
If a package is marked as delivered but cannot be located, customers should first check around the delivery location and with household members or neighbors.
8. Damaged or Missing Items
If an order arrives damaged or contains missing items, please retain the original packaging and relevant product materials.
Claims should be submitted within 7 days of delivery so the issue can be reviewed and an appropriate resolution can be arranged.
9. Shipping Policy Updates
We reserve the right to update this Shipping Policy when necessary. Any changes will be published on this page.
By placing an order, customers acknowledge and agree to the terms outlined in this Shipping Policy.