At Ashbourne Commerce, customer satisfaction is important to us. We want customers to feel confident when purchasing our folding chairs. This policy explains the conditions and procedures for returns, exchanges, and refunds.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, products must:
- Be unused and in their original condition.
- Include original packaging and accessories, where applicable.
- Be free from damage caused by improper use, handling, or storage.
- Be suitable for resale.
Products that have been used, assembled in a way that affects resale condition, damaged after delivery, or returned without essential components may not qualify for a return unless the issue is related to a verified product defect or fulfillment error.
2. Returns for Defective or Incorrect Products
If a product arrives defective, damaged, or different from the item ordered, customers may request a return or replacement.
After reviewing and confirming the issue, we will provide an appropriate resolution.
For approved returns involving defective, damaged, or incorrectly supplied products, we will cover the reasonable return shipping costs.
3. Returns for Non-Quality Reasons
Customers who request a return for personal reasons, including a change of mind, ordering the wrong item, or no longer needing the product, are responsible for the return shipping costs.
The product must meet the return eligibility requirements outlined above.
4. Non-Returnable Items
Returns may not be accepted for:
- Products that have been used or show signs of wear.
- Products damaged through improper use or handling.
- Products missing essential components or original accessories.
- Products that are no longer in resalable condition for reasons unrelated to an original defect.
This restriction does not limit any rights customers may have under applicable consumer protection laws.
5. How to Request a Return
To initiate a return:
- Submit a return request within 30 days of receiving the order.
- Provide the order number and reason for the return.
- Include photographs or other supporting information if the product is defective or damaged.
- Wait for return instructions and approval before sending the item back.
- Package the product securely and follow the provided return instructions.
Unauthorized returns may experience processing delays.
6. Refund Processing
Once the returned product has been received and inspected, we will notify the customer of the refund decision.
Approved refunds will be issued to the original payment method.
Refunds are generally processed within 3–5 business days after the returned product has been received and the return has been approved.
Depending on the payment provider or financial institution, additional time may be required for the refunded amount to appear in the customer’s account.
7. Exchanges
If a product is defective or incorrect, an exchange or replacement may be arranged after the issue has been reviewed and approved.
Exchange availability depends on product inventory.
8. Cancellations
Order cancellation requests should be submitted as soon as possible.
Orders that have already been processed or shipped may no longer be eligible for cancellation and may instead need to follow the return procedure.
9. Policy Updates
We reserve the right to update this Returns & Refunds Policy when necessary. The latest version will be published on this page.
Nothing in this policy is intended to exclude rights that cannot legally be excluded under applicable law.