Ashbourne Commerce respects your privacy and is committed to protecting the personal information you provide when using our website or purchasing our products.
This Privacy Policy explains what information we collect, how we use it, how it is protected, and what choices may be available to you.
1. Information We Collect
When you browse our website, place an order, or interact with our services, we may collect the following information:
Personal Information
- Name
- Billing address
- Shipping address
- Email address
- Other contact details voluntarily provided during an order or customer service interaction
Order Information
- Products purchased
- Order number
- Purchase date
- Order status
- Transaction-related information
Technical Information
- IP address
- Browser type and device information
- Website usage data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Processing and fulfilling orders.
- Arranging shipping and delivery.
- Providing order confirmations and updates.
- Processing returns, refunds, and exchanges.
- Responding to customer inquiries.
- Improving website functionality and shopping experiences.
- Detecting and preventing fraudulent transactions.
- Complying with applicable legal requirements.
3. Payment Security and PCI-DSS Compliance
We take payment security seriously.
Payment transactions are processed through third-party payment service providers that maintain appropriate payment security measures and applicable PCI DSS (Payment Card Industry Data Security Standard) requirements.
We do not directly store full payment card numbers or card verification values (CVV) on our website servers.
Payment information is handled by the relevant payment processors in accordance with their security practices and applicable requirements.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Maintain shopping cart functionality.
- Remember certain browsing preferences.
- Understand website traffic and usage.
- Improve website performance.
- Support website security and functionality.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
5. Sharing of Personal Information
We do not sell customers’ personal information.
We may share necessary information with trusted third-party service providers only when reasonably required to operate our business, including:
- Payment processing providers.
- Shipping and delivery carriers.
- Order fulfillment service providers.
- Website hosting and technical service providers.
- Fraud prevention and security service providers.
These providers may access only the information reasonably necessary to perform their services.
We may also disclose information when required by law, legal process, or valid governmental requests.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and maintain appropriate business records.
Order-related records may be retained for up to seven (7) years after an order has been completed, where required or reasonably necessary for accounting, tax, legal, and business recordkeeping purposes.
When personal information is no longer needed, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal retention requirements.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards to help protect personal information against unauthorized access, disclosure, alteration, or destruction.
Although we take appropriate precautions, no online transmission or electronic storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request information about how your personal information is used or shared.
- Withdraw consent where processing is based on consent.
- Opt out of certain data processing activities where applicable.
We will review and respond to eligible privacy requests in accordance with applicable laws.
9. Children’s Privacy
Our website and products are not specifically directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate parental consent where required by law.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of external websites. Customers are encouraged to review the privacy policies of those websites before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website operations.
Any updates will be published on this page, and the revised policy will take effect upon publication unless otherwise stated.
By continuing to use our website after an update, you acknowledge the revised Privacy Policy.